Technology Upgrades Complete!

Technology Upgrades Complete!

We implemented technology upgrades the first weekend of November 2024 that will help us provide you with enhanced financial care, and gives our team a more user-friendly system. We look forward to utilizing this new technology to better serve you for years to come!

Why we made changes
While our previous system served us well for many years, the upgrade enhances the day-to-day operations of the Credit Union. It’s a necessary part of our ongoing efforts to enhance the speed, functionality, and future operational capabilities of our technology to help serve you well into the future.

How these changes may impact you

Online & Mobile Banking
Online & Mobile Banking have changed from an Account Centric structure to a Person Centric structure. When you log in now, you will be able to see all of the accounts you’re authorized to transact on (i.e. Joint Owner, Authorized Signer, Co-Borrower). You no longer need multiple logins to view accounts associated with various member numbers (such as logging in separately for children’s or spouse’s accounts).  All of the accounts associated with you will be visible under one login.

Joint Account Owners & Co-Borrowers
If you’re a Joint Account Owner or Co-Borrower of an account and you share log-in credentials with the Primary Owner, you will now be able to create credentials of your own for Online & Mobile Banking to view all accounts you’re associated with.  

Account References
Your Member Number has not changed. However, the “S, I & L” Account IDs you are familiar with have changed to a new four-digit account reference. The naming of your accounts in Online & Mobile Banking remain the same.

Identifying and categorizing the accounts you see
You will now see all of the accounts you’re authorized to transact on. Multiple savings, checking, or loan accounts may be visible. 

In Online & Mobile Banking, you will see truncated account numbers in each of your tiles.  The truncated number may appear like this XXXX45 – 0000.  In this example, the “45” is the last digits of the Member Number associated with the account.  The four digits after the dash are the new Account ID which replaces the “S, I & L” references you were familiar with.

Statements
In December of 2024, both printed and electronic statements will have new designs but will contain the same information. Printed and eStatements will be visible to Primary Account owners.  

Where to find your member number and how to sort your accounts:

Member Number associated with an account
To see the full Member Number associated with an account follow these steps below.

• Mobile Banking
  Click on the savings account tile and then “show details” at the top of the screen.
• Online Banking
  Click on the account tile, and then the eye symbol next to the savings account number to make it visible.

Customize and sort your accounts
Additionally, to help categorize and sort these accounts, you can easily change the name of the account in Online or Mobile Banking. You can also color code and categorize the accounts, or even hide them. These customization options enable you to sort and identify which membership the accounts are associated with.  

• Mobile Banking
  Click the “more” menu at the bottom right of your screen (…). Click “settings” under the utilities menu, then “accounts.”  From there, click any account tile and click the pencil icon to change the name. You can also associate a color with that account. In addition, you can “hide” the account if you don’t want to see it in your account list. 
• Online Banking
  Click on the account tile, then click the pencil icon next to the account name. From there you can enter a new “nickname” for the account and categorize it by color. You can also hide the account from this screen.  Just be sure to save it before you close this window. 

Extended Call Center Hours

We’re offering extended Call Center hours from 7 am to 7 pm CT Monday, Nov. 4 though Friday, Nov. 8.

Frequently asked questions

Q: Have my Online or Mobile Banking credentials changed?
A: No, you can continue using your current username and password.

Q: Can I use the same MEFCU mobile app?
A: Yes, you can continue using the same MEFCU app you have today.

Q: Has my Member Number remained the same?
A: Yes, your Member Number remains the same.

Q: Has my routing, debit card, or credit card number changed?
A: No, none of these have changed. You can use the same account numbers to make payments.

Q: Were alerts carried over to the new system?
A: Yes, alerts you set up previously were carried forward.